Master your customer relationships
Stop losing customers to newcomers who haven’t yet learned your message and your values!
Let your sales reps practice real conversations before meeting a real customer.
Convert more and faster!
Stop losing performance with every change: new teams, new products, new markets…
Quickly prepare your teams for every situation in your customer journey, such as handling objections or difficult customers.
Boost your teams' confidence
Stop role-playing that’s unconvincing, difficult to organize and has no follow-up…
Engage your sales force with realistic, standardized and AI-enhanced RolePlays for unlimited practice.
An infinite number of use cases
AI Roleplay is particularly useful in sectors where customer interaction is crucial, providing comprehensive training throughout the sales process.
Sales Prospecting
Develop your teams' ability to identify and convert leads effectively:
- Outreach techniques
- Qualifying prospects
- Responding to common objections
Discovery & Presentation
Improve your skills to capture customers' attention and spark interest:
- Sales pitch
- Handling complex questions
- Practice interactive demonstrations
Negotiation and Closing
Master the art of negotiation and finalize transactions:
- Persuasion techniques
- Handling objections
- Closing strategies
Customer Service and Loyalty
Strengthen post-sales interactions to guarantee customer satisfaction and long-term relationships:
- Proactive follow-up
- Upselling and cross-selling
- Complaints management
They trust us
Experiential & Realistic RolePlays
Practice with realistic simulations by talking to a virtual customer.
- Natural voice interaction
- Ultra-realistic customer (recorded actor for smooth emotion handling or GenAI avatar)
- Multilingual
- On any device
Intent Recognition by AI
AI recognizes the learners’s intentions and triggers appropriate responses.
- Cutting-edge speech-to-text and semantic analysis
- Predefined Scenario: the AI guides to the relevant branch
- Full Control Over What the Customer Says for Training Standardization
Live feedback
Our AI coach gives advice in real time.
- Personalized advice for each learner
- Advanced AI coach setup
- Feedback available at any time, upon success and/or failure
Final report
At the end of the simulation, the learner receives a detailed analysis and personalized recommendations.
- Full transcription of the simulation, both written and audio
- Advice on language (speech rate, vocabulary, clarity, filler words, etc.)
- Strengths and areas for improvement
- Evaluation based on personalized performance criteria
[SOON] Autonomous creation
Quickly and intuitively create intelligent rules and branches on your own.
- Semantic rules engine
- Powerful prompts and keywords
- Multiple scenarios in just a few clicks
- Feedback configuration
Enhance the skills of your customer teams to boost performance
FAQ
How is my data protected and managed in Uptale?
At Uptale, protecting your data is our top priority. Thanks to Azure OpenAI Service, your information is processed in a fully secure manner within the Microsoft Azure environment.
- Use of Azure OpenAI Service: We do not send any data to OpenAI. Our platform leverages OpenAI models privately hosted within Microsoft’s secure Azure environment. Your data stays within the Microsoft ecosystem, is not used to train OpenAI or Microsoft models, and is not shared with other Microsoft customers.
- Strict compliance with Azure OpenAI Service:
- Your prompts (inputs), completions (outputs), embeddings, and training data are NOT available to other customers.
- Are NOT available to OpenAI.
- Are NOT used to improve OpenAI models.
- Are NOT used to train, retrain, or improve Azure OpenAI Service foundation models.
- Are NOT used to improve any Microsoft or 3rd party products or services without your permission or instruction.
- Your fine-tuned Azure OpenAI models are available exclusively for your use.
- Partnership with Microsoft: Uptale has been a Microsoft partner since 2017. Our solutions rely on Microsoft Azure’s secure infrastructure, with data stored exclusively in Europe. This ensures optimal protection while benefiting from OpenAI’s AI models in a private and controlled environment.
To learn more about data management via Azure OpenAI Service, please see our privacy policy.
What are the possible uses for AI Roleplay, and in which sectors can it be applied?
AI Roleplay is particularly useful in sectors where contact with customers is essential, such as hotels, restaurants, healthcare, retail, education, the public sector and travel agencies. It helps with customer reception, complaint management, medical consultations, customer service, selling additional services and more.
However, this list is not exhaustive, and AI Roleplay can prove beneficial in many other fields where human interaction plays a key role.
Is AI Roleplay compatible with all types of device?
AI Roleplay is supported on a wide range of devices, including computers, tablets, smartphones and VR headsets. For the best experience, we recommend using up-to-date devices (or browsers) and a stable Internet connection to take full advantage of the AI’s capabilities.
Can I create roleplays on my own on Uptale?
Yes, you will soon be able create Roleplay on your own with Uptale. Our platform is built to be intuitive and accessible, allowing you to create your own scenarios without assistance.
However, if you need it, our team can also train you to use the tool or even create customized Roleplay for you. Visit our Services page to find out more.
Book a meeting with one of our experts